Refund policy

RETURN & REFUND POLICY

We want you to love your Dressed by HW purchase. Please review our
return policy before placing your order.

RETURNS

Eligible full-price merchandise may be returned within 14 days of
delivery for a refund to the original form of payment.

To begin a return, please contact dressedbyhw@gmail.com within 14 days
of delivery and include your name, order number, item being returned,
and reason for the return. Please do not send merchandise back without
contacting us first.

To be eligible for a return, merchandise must be unworn, unused,
unwashed and in the same condition in which it was received, with all
original tags attached. Items showing signs of wear, alteration, damage,
fragrance, makeup, deodorant, pet hair or other signs of use will not be
accepted.

GOWNS & SPECIAL-OCCASION WEAR

Because gowns and formalwear are intended for event wear, these pieces
are carefully inspected upon return. All original tags, including any
tamper-evident return tag when provided, must remain attached.
Merchandise showing evidence of having been worn to an event or
otherwise used will not be accepted for return.

FINAL SALE ITEMS

Items specifically marked Final Sale, clearance merchandise, and gift
cards are not eligible for return or refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item
received was incorrect, damaged or materially different from the item
ordered. Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning
merchandise. Dressed by HW is not responsible for return packages lost
or damaged in transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an incorrect,
damaged or defective item, contact us at dressedbyhw@gmail.com promptly
and include your order number and clear photographs of the issue. We
will review the claim and work with you to make it right.

CANCELLATIONS

Orders may be cancelled before fulfillment begins. Once an order has
been processed, packed or shipped, it cannot be cancelled.

REFUNDS

Once your return is received, it will be inspected to ensure it meets
our return requirements. Approved refunds will be issued to the original
payment method, generally within 5-7 business days following inspection.
Your bank or payment provider may require additional time for the credit
to appear on your account.

EXCHANGES

Because many of our pieces are available in limited quantities, we
cannot guarantee direct exchanges. If you would like another size, color
or style, we recommend returning the eligible item and placing a new
order for the desired piece while it is still available.

QUESTIONS

For return questions, contact us at:

Dressed by HW dressedbyhw@gmail.com PO Box 751833 Las Vegas, NV 89136

This policy does not limit any rights or remedies available to customers
under applicable law.